Returns & Refunds

Returns & Refunds Policy

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đŸ›ïž Refunds

If your item is faulty or damaged, you may return it for a refund or exchange within 30 days of receiving it.

To be eligible for a refund:

  • The item must be unused, in original condition, and in its original packaging

  • You must provide proof of purchase (order number or receipt)

  • You must contact us first via email at info@waxclean.se before returning any items

⚠ Do not return any items without authorization. Unauthorized returns may not be accepted or refunded.

🔁 Returns Process

Once your return is received and inspected:

  • We will notify you by email

  • You will be informed whether your refund is approved or denied

If approved:

  • Your refund will be processed within a few business days

  • A credit will automatically be applied to your original payment method

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company – it may take several business days for the refund to appear

  3. Contact your bank – processing times vary between institutions

If you’ve done all of this and still haven’t received your refund, please contact us at info@waxclean.se.

🔄 Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same item, contact us via our contact form or at info@waxclean.se.

đŸš« Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Sale or clearance items

  • Used or unsealed personal care products (for hygiene and safety reasons)

📩 Return Shipping

To initiate a return, please email info@waxclean.se. We will provide the return address and detailed instructions via email.

  • Unless the item is defective, incorrect, or damaged, you are responsible for the cost of return shipping

  • We recommend using a trackable shipping method or purchasing shipping insurance

  • We cannot guarantee receipt of returned items without tracking